Return policy

1. Can I get a refund after purchasing your products?

If our extension does not work as described on our product page and our support team can't or reject to fix it, we’ll return your money.

We offer a 30-day money-back guarantee. Hence you can get your money back within 30 days from the day you purchased the product.

All refund requests after 30 days since the purchase date will be not accepted.

 

2. I purchased two extensions in one order. Can I get a refund for one of them?

In this case, it is possible for you to get a refund for one of the items you purchased.

Unless it is not over 30 days since your purchase date and meets our refund policy.

 

3. Can I request a refund for the installation/ customization/ support service?

The fee that you paid for the installation/customization/support service is the amount of time that we spend on serving you; hence it can not be refunded.

We also need to ensure that our employees are paid properly for the work they have done.

If you are not satisfied with our installation/customization/support service, please contact our Sales Manager at sales@giaphugroup.com. We will replace a new technical supporter for you to serve you better.

 

4. I purchased over 30 days but I haven’t yet used your extension. Can I get a refund?

We are so sorry to say that we cannot give you a refund in this case.

Because it’s against our policy and we can't break the rule. Moreover, if you get any issues, we will provide you the best support.

 

5. Can I get a refund in case PHPCuong's module conflicts with the other third-party modules?

If the customer installs any other extension that conflicts with our module, it would be a part of customization. We guarantee the bug-free extension from our side, but we can't assure the same for any third-party extensions.

Therefore, you can not ask for a refund in this case of conflicts. However, our technical team will discuss and try to give you the most suitable solution.

 

6. In which circumstance, I can't get the refund?

If you fall into one or more of the below, we're sorry: you are NOT eligible for a Refund:

• Purchase wrong products; So please read the product details and also check the DEMO very carefully before purchasing.
• Simply don't like to use the product;
• Purchase products to evaluate only;
• Face coding conflicts caused by 3rd-party extensions/themes;
• Have never asked for support when products do not work, or fail to provide us with information to check the issue.
• Refund is requested after 30 days since the product purchase;

 

7. Where can I send my refund request?

Feel free to contact us via email: sales@giaphugroup.com or contact me on skype: cuongnq87

To request a refund, please remove/uninstall all copies of our products from your server and confirm it with a screenshot attached in your email to sales@giaphugroup.com. The refund process will take up to 7 business days after we receive your request.